Privacy Policy

Introduction

At Lucha Tacos, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Place an order through our website or third-party delivery platforms
• Create an account on our website
• Sign up for our newsletter or marketing communications
• Submit feedback or contact us
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone number, address)
• Payment information (processed securely by third-party payment processors)
• Order history and preferences
• Feedback and communications with us

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, communicate about your orders, and provide customer support
• Account Management: To create and manage your account, if applicable
• Marketing: To send you promotional materials, special offers, and updates (with your consent)
• Improvement: To analyze usage patterns and improve our website, services, and menu offerings
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address fraud and security issues

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, delivery services, email providers)
• Business Transfers: In connection with any merger, sale, or transfer of our business
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly consent to sharing your information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Maintain your shopping cart during your session
• Analyze website traffic and user behavior
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Payment information is processed through secure, PCI-compliant third-party payment processors. We do not store complete credit card information on our servers.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at privacy@luchatacos.ca.

Third-Party Links

Our website may contain links to third-party websites or services (such as delivery platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.